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I cannot see data in Intraday.
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Check to see if the data is present in WFM standard reports > Queue Stats report
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Ensure that there is a forecast created for the skill(s) and dates that you are viewing in Intraday.
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Ensure that the open hours are defined in the forecast.
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Go to Client > Workload > Properties > Calculations and review the configured settings.
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Other important points to note are:
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Intraday is always displayed in the time zone of the user who is viewing the data. The time zone is set in the People module in the Client.
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There must be a forecast in place for Intraday data to populate.
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Intraday data can be viewed for today, seven days ago, and one day in advance.
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Intraday is updated at the speed that the ACD platform sends the information.
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Data can update for past intervals as additional information is received from the ACD.
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Intraday continuously updates with changes to the schedule and forecast.
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On the Performance tab, the predicted service level is not updated if retroactive schedule changes are made for periods more than 24 hours ago.
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